Effective Date: July 6, 2026

At ShopOGM, we want you to be satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

This Returns & Refund Policy explains how returns, refunds, and exchanges are handled.

Returns

We accept returns under the following conditions:

• Items must be returned within 30 days of the delivery date
• Items must be unused, undamaged, and in their original packaging
• Proof of purchase (order confirmation or receipt) is required
• Certain items may not be eligible for return (see “Non-Returnable Items” below)

To start a return, please contact us through our website contact form with your order number and reason for return. Our team will provide return instructions.

Non-Returnable Items

The following items may not be eligible for return:

• Custom or special-order products
• Clearance or final sale items
• Gift cards
• Items marked as non-returnable at the time of purchase
• Products that have been used, installed, or modified

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method
• Processing time may take 5–10 business days, depending on your payment provider
• Shipping costs are non-refundable unless the return is due to our error (wrong item shipped or defective product)

Exchanges

We replace items only if they are defective, damaged, or incorrectly shipped.

If you need an exchange, contact us and we will guide you through the process.

Shipping Returns

Customers are responsible for return shipping costs unless the return is due to our mistake.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 7 days of delivery
• Include photos of the product and packaging
• We will resolve the issue as quickly as possible by offering a replacement or refund

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again
2. Contact your credit card company (processing may take time)
3. Contact your bank (processing delays may occur)

If you’ve done all of the above and still have not received your refund, please contact us.

Order Cancellations

Orders may only be canceled before they are shipped. Once an order has been processed or shipped, it cannot be canceled and must follow the return process.

Changes to This Policy

We reserve the right to update or modify this Returns & Refund Policy at any time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about returns or refunds, please contact us through the contact page on our website. Our team is happy to assist you.