Effective Date: July 6, 2026

At ShopOGM, we aim to deliver your orders as quickly and efficiently as possible. This page explains how shipping, processing, and delivery work for all orders placed through our website.

Order Processing Time

All orders are processed within 1–3 business days, excluding weekends and holidays.

Once your order has been processed, you will receive a confirmation email with your order details and tracking information (if available).

During peak seasons or high order volume periods, processing times may be slightly longer.

Shipping Methods

We use reliable shipping carriers to ensure safe and timely delivery, which may include:

• UPS
• USPS
• FedEx

The available shipping options will be shown at checkout based on your location and order size.

Delivery Timeframes

Estimated delivery times after processing:

• Standard Shipping: 3–7 business days
• Expedited Shipping (if available): 2–3 business days
• Freight or Oversized Items: 5–10+ business days depending on location and carrier

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Rates

Shipping costs are calculated at checkout based on:

• Weight and size of items
• Shipping destination
• Selected shipping method

In some cases, free shipping promotions may be offered and will be clearly stated on the website.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment directly through the carrier’s website.

Shipping Restrictions

We currently ship within the United States. Some products may have additional restrictions depending on size, weight, or carrier regulations.

We do not currently ship to P.O. Boxes for certain oversized or freight items.

Delivery Delays

While we do our best to ensure timely delivery, delays may occur due to:

• Carrier issues
• Weather conditions
• High shipping demand periods
• Incorrect or incomplete shipping addresses

If your order is significantly delayed, please contact us for assistance.

Incorrect Address

It is the customer’s responsibility to ensure that the shipping address is entered correctly at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, please contact us immediately. We will do our best to update the address before the order is shipped.

Lost or Missing Packages

If your tracking shows that your package was delivered but you have not received it:

1. Check around your delivery location
2. Check with neighbors or building management
3. Contact the shipping carrier
4. Contact our support team for assistance

We will work with the carrier to help resolve the issue.

Damaged Shipments

If your order arrives damaged:

• Contact us within 7 days of delivery
• Provide photos of the product and packaging
• We will review the issue and offer a replacement or refund if applicable

Contact Us

If you have any questions about shipping or delivery, please reach out through the contact page on our website. Our team is happy to assist you